FAQs

Orders are made to order through our print partner, so give it 2–5 business days to produce, then standard shipping from there. You'll get a tracking link the second it moves — check your inbox (or your spam folder, we've all been there).

Shipping is calculated at checkout based on your order and location — no surprises, you'll see the exact cost before you pay.

Right now we ship within the U.S. We're working on going global — join the newsletter and you'll be the first to know when that changes.

If it's been less than a few hours, email us right away and we'll try to catch it before production starts. Once it's in production, we can't make changes — so double-check that cart before you check out.

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That's on us, not you. Email customerservice@itspmculture.com with a photo and your order number within 7 days, and we'll get you sorted — replacement or refund, your call.

Yes — if something arrives damaged or defective, we'll make it right. Email us within 7 days of delivery with a photo and your order number. Buyer's remorse and sizing swaps aren't included, since every piece is made fresh for you.

Because every piece is made just for you, we don't accept returns or exchanges unless something arrives damaged or defective. If that happens, email us within 7 days of delivery and we'll make it right.

Wash cold, hang or lay flat to dry. Skip the dryer if you want the print to stick around as long as your last-minute Friday meeting invite.